JL
Juliette L
1 reviews | Active since Aug 2010
09 Dec 2020, 13:09
INCORRECT DETAILS ON YOUR SYSTEM
I have been receiving phone calls and ongoing SMS's for more than two years from your company for a Mr. Filander. I am not Mr. Filander and you don't have OPT out options on your SMS service either. The many times your consultants have called me, I have asked them to please remove me off your system. I am so sick and tired of receiving non-stop messaging from your company. I would like to get this sorted out ASAP!!! I have spoken to your Customer Service and get put on hold for ages. I am wasting my precious time and money trying to sort out an issue and I don't even have an account with your company!!!!!
Helpful (0)
Replies (19)0
Replies (19)
DirectAxis's replyOfficial
09 Dec 2020, 15:21Hello Juliette, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience, we acknowledge your frustration. We have escalated your query to our Support Team and they will look into the matter and have it sorted out. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply09 Dec 2020, 15:21
Official
Hello Juliette, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience, we acknowledge your frustration. We have escalated your query to our Support Team and they will look into the matter and have it sorted out. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
14 Dec 2020, 12:03Hello Juliette, Our Customer Care Team is trying to contact you but your cellphone is currently engaged. We have arranged with our Marketing Team to remove your contact number and email address from Mr Filander’s account. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply14 Dec 2020, 12:03
Official
Hello Juliette, Our Customer Care Team is trying to contact you but your cellphone is currently engaged. We have arranged with our Marketing Team to remove your contact number and email address from Mr Filander’s account. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
JL
Juliette L's updateReviewer Update
18 Dec 2020, 13:57 I have now again received this week alone 4 messages from your company. I was on hold for more than 20 minutes today when I tried again speaking to your Customer Service Department who said they were messaging your Maketing Department again to remove me and I have now tried messaging your CEO Emanuel Cristaudo or some form of management on LinkedIn who all have their details hidden because I imagine this is how you treat people regularly. I have now been on hold again for 25 minutes waiting for the phones to be answered. I am now escalating the matter further to the Consumer Act. Why is it so difficult to remove someone who doesn't even have an account with you? Imagine I was a customer how shocking your service must be? This is poor service. Shocking. You **** about trying to contact me back too on your previous message. Shocking and useless.
JL
Juliette L's update18 Dec 2020, 13:57
Reviewer Update
I have now again received this week alone 4 messages from your company. I was on hold for more than 20 minutes today when I tried again speaking to your Customer Service Department who said they were messaging your Maketing Department again to remove me and I have now tried messaging your CEO Emanuel Cristaudo or some form of management on LinkedIn who all have their details hidden because I imagine this is how you treat people regularly. I have now been on hold again for 25 minutes waiting for the phones to be answered. I am now escalating the matter further to the Consumer Act. Why is it so difficult to remove someone who doesn't even have an account with you? Imagine I was a customer how shocking your service must be? This is poor service. Shocking. You **** about trying to contact me back too on your previous message. Shocking and useless.
DirectAxis's replyOfficial
18 Dec 2020, 15:34Hello Juliette, Thanks for reaching out to us. Please accept our sincerest apologies for the inconvenience we may have caused. We have escalated the matter to our Management Team so that they can assist you and remove your contact number urgently. We will keep you in the loop until the matter is resolved. Team DirectAxis
Best regards,
DirectAxis's reply18 Dec 2020, 15:34
Official
Hello Juliette, Thanks for reaching out to us. Please accept our sincerest apologies for the inconvenience we may have caused. We have escalated the matter to our Management Team so that they can assist you and remove your contact number urgently. We will keep you in the loop until the matter is resolved. Team DirectAxis
Best regards,
JL
Juliette L's updateReviewer Update
18 Dec 2020, 17:03So now I see on my original post on my Facebook complaint you have hidden my comments about receiving all his information on SMS when he was in arrears and I asked whether or not that was ******* especially since I asked you for two years to remove my details because I was not Mr. Filander this whole time? Why are you hiding this commentary now?
JL
Juliette L's update18 Dec 2020, 17:03
Reviewer Update
So now I see on my original post on my Facebook complaint you have hidden my comments about receiving all his information on SMS when he was in arrears and I asked whether or not that was ******* especially since I asked you for two years to remove my details because I was not Mr. Filander this whole time? Why are you hiding this commentary now?
JL
Juliette L's updateReviewer Update
18 Dec 2020, 17:05And now they have magically appeared again? Unreal!!!!
JL
Juliette L's update18 Dec 2020, 17:05
Reviewer Update
And now they have magically appeared again? Unreal!!!!
JL
Juliette L's updateReviewer Update
19 Jan 2021, 14:29ATHE NEVER ENDING FIGHT CONTINUES WITH YOUR USELESS COMPANY!!!!!!!!!!!! IT HASN'T STOPPED. EMPTY PROMISES FROM A NONEXISTENT MARKETING DEPARTMENT FROM YOUR CUSTOMER CARE WHO IS ABSOLUTELY USELESS. IM STILL RECEIVING SMS'S AND TODAY 4 CALLS FROM YOUR USELESS COMPANY!!!!!!!!!!!!!!!!! I WILL BE CONTACTING WENDY KNOWLER TODAY TO LAY IN A FORMAL COMPLAINT ON YOUR COMPANY SO SHE CAN DO SOME INVESTIGATIVE CONSUMER JOURNALISM ON YOUR COMPANY AS TO WHY YOU DO NOT REMOVE PEOPLE OFF THEIR SYSTSMS AND THAT I HAVE ACCESS TO ONE OF YOUR CLIENTS MR. FILANDER.
TODAY IS THE LAST STRAW. ABSOLUTELY USELESS. I WILL BE SHARING THIS FAR AND WIDE.
TODAY IS THE LAST STRAW. ABSOLUTELY USELESS. I WILL BE SHARING THIS FAR AND WIDE.
JL
Juliette L's update19 Jan 2021, 14:29
Reviewer Update
ATHE NEVER ENDING FIGHT CONTINUES WITH YOUR USELESS COMPANY!!!!!!!!!!!! IT HASN'T STOPPED. EMPTY PROMISES FROM A NONEXISTENT MARKETING DEPARTMENT FROM YOUR CUSTOMER CARE WHO IS ABSOLUTELY USELESS. IM STILL RECEIVING SMS'S AND TODAY 4 CALLS FROM YOUR USELESS COMPANY!!!!!!!!!!!!!!!!! I WILL BE CONTACTING WENDY KNOWLER TODAY TO LAY IN A FORMAL COMPLAINT ON YOUR COMPANY SO SHE CAN DO SOME INVESTIGATIVE CONSUMER JOURNALISM ON YOUR COMPANY AS TO WHY YOU DO NOT REMOVE PEOPLE OFF THEIR SYSTSMS AND THAT I HAVE ACCESS TO ONE OF YOUR CLIENTS MR. FILANDER.
TODAY IS THE LAST STRAW. ABSOLUTELY USELESS. I WILL BE SHARING THIS FAR AND WIDE.
TODAY IS THE LAST STRAW. ABSOLUTELY USELESS. I WILL BE SHARING THIS FAR AND WIDE.
DirectAxis's replyOfficial
19 Jan 2021, 15:04Hello Juliette, Thanks for reaching out to us. We apologise for the inconvenience this may have caused. We understand your frustration and are here to assist. We have escalated the matter to our Marketing Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply19 Jan 2021, 15:04
Official
Hello Juliette, Thanks for reaching out to us. We apologise for the inconvenience this may have caused. We understand your frustration and are here to assist. We have escalated the matter to our Marketing Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Best regards,
JL
Juliette L's updateReviewer Update
19 Jan 2021, 15:09HAHAHAHAHA!!!!!!!!! WHAT MARKETING DEPARTMENT? YOUR COMPANY IS A JOKE!
JL
Juliette L's update19 Jan 2021, 15:09
Reviewer Update
HAHAHAHAHA!!!!!!!!! WHAT MARKETING DEPARTMENT? YOUR COMPANY IS A JOKE!
DirectAxis's replyOfficial
19 Jan 2021, 16:07Hello Juliette, Thanks for responding to us. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply19 Jan 2021, 16:07
Official
Hello Juliette, Thanks for responding to us. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
JL
Juliette L's updateReviewer Update
06 Aug 2021, 08:31YOUR ABSOLUTELY USELESS COMPANY IS ONCE AGAIN HARASSING ME!!!!!!!!!!!!!! I HAVE HAD NO CONTACT FROM YOU SINCE JANUARY AND NOW YOU ARE PULLING THE SAME STUNTS AGAIN BY HARASSMENT. I DO NOT HAVE AN ACCOUNT WITH YOUR USELESS PATHETIC COMPANY. REMOVE MY NUMBER TODAY BEFORE I GO TO THE WATCHDOGS TO EXPOSE YOUR DOWNRIGHT DIRTY PLOYS. I HAVE HAD IT WITH YOUR COMPANY!!!!!!!!!!!!
JL
Juliette L's update06 Aug 2021, 08:31
Reviewer Update
YOUR ABSOLUTELY USELESS COMPANY IS ONCE AGAIN HARASSING ME!!!!!!!!!!!!!! I HAVE HAD NO CONTACT FROM YOU SINCE JANUARY AND NOW YOU ARE PULLING THE SAME STUNTS AGAIN BY HARASSMENT. I DO NOT HAVE AN ACCOUNT WITH YOUR USELESS PATHETIC COMPANY. REMOVE MY NUMBER TODAY BEFORE I GO TO THE WATCHDOGS TO EXPOSE YOUR DOWNRIGHT DIRTY PLOYS. I HAVE HAD IT WITH YOUR COMPANY!!!!!!!!!!!!
JL
Juliette L's updateReviewer Update
06 Aug 2021, 09:14I am contacting Wendy Knowler today because you keep contacting me *******ly and are harassing me nonstop. I DO NOT HAVE AN ACCOUNT WITH YOUR USELESS COMPANY!!!!!!!!! I am sure You are AWARE OF THE POPIA ACT!!!!!!!!!!!!!!
http://www.702.co.za/articles/361617/got-a-serious-complaint-here-s-the-best-way-to-get-your-email-read#:~:text=Send%20an%20email%20to%20consumer,visit%20the%20ConsumerTalk%20feature%20page.
http://www.702.co.za/articles/361617/got-a-serious-complaint-here-s-the-best-way-to-get-your-email-read#:~:text=Send%20an%20email%20to%20consumer,visit%20the%20ConsumerTalk%20feature%20page.
JL
Juliette L's update06 Aug 2021, 09:14
Reviewer Update
I am contacting Wendy Knowler today because you keep contacting me *******ly and are harassing me nonstop. I DO NOT HAVE AN ACCOUNT WITH YOUR USELESS COMPANY!!!!!!!!! I am sure You are AWARE OF THE POPIA ACT!!!!!!!!!!!!!!
http://www.702.co.za/articles/361617/got-a-serious-complaint-here-s-the-best-way-to-get-your-email-read#:~:text=Send%20an%20email%20to%20consumer,visit%20the%20ConsumerTalk%20feature%20page.
http://www.702.co.za/articles/361617/got-a-serious-complaint-here-s-the-best-way-to-get-your-email-read#:~:text=Send%20an%20email%20to%20consumer,visit%20the%20ConsumerTalk%20feature%20page.
DirectAxis's replyOfficial
06 Aug 2021, 13:08Hello Juliette, Thanks for reaching out to us. We apologise for the inconvenience caused, we understand your frustration. We’re busy engaging with our Marketing Team to resolve this issue and will come back to you with feedback. Team DirectAxis
Best regards,
DirectAxis's reply06 Aug 2021, 13:08
Official
Hello Juliette, Thanks for reaching out to us. We apologise for the inconvenience caused, we understand your frustration. We’re busy engaging with our Marketing Team to resolve this issue and will come back to you with feedback. Team DirectAxis
Best regards,
JL
Juliette L's updateReviewer Update
06 Aug 2021, 13:19YOUR substandard PATHETIC automated responses aren't working anymore either. I have just received an sms for this "supposed" Mr. Filandee again for an amount of R310 or I will be credit listed. I'm building a wonderful case and with people I have been in contact with on Facebook from your page.
JL
Juliette L's update06 Aug 2021, 13:19
Reviewer Update
YOUR substandard PATHETIC automated responses aren't working anymore either. I have just received an sms for this "supposed" Mr. Filandee again for an amount of R310 or I will be credit listed. I'm building a wonderful case and with people I have been in contact with on Facebook from your page.
JL
Juliette L's updateReviewer Update
06 Aug 2021, 14:58I HAVE AGAIN NOW RECEIVED A PHONE CALL FROM ONE OF YOUR USELESS AGENTS ASKING TO SPEAK TO TWO DIFFERENT PEOPLE??????? THIS IS BEYOND A JOKE NOW. LOOKING FORWARD TO YOUR COMPANY BEING INVESTIGATED WITH ALL OF THESE *****ULANT TRANSACTIONS AND BULLYING TACTICS.
JL
Juliette L's update06 Aug 2021, 14:58
Reviewer Update
I HAVE AGAIN NOW RECEIVED A PHONE CALL FROM ONE OF YOUR USELESS AGENTS ASKING TO SPEAK TO TWO DIFFERENT PEOPLE??????? THIS IS BEYOND A JOKE NOW. LOOKING FORWARD TO YOUR COMPANY BEING INVESTIGATED WITH ALL OF THESE *****ULANT TRANSACTIONS AND BULLYING TACTICS.
DirectAxis's replyOfficial
06 Aug 2021, 15:11Hello Juliette, We can confirm that your cellphone number was removed from our marketing list. Please note that due to our scheduling process you may receive one or two more SMSes, but if you do get these, they'll be the very last. If you require our assistance in the future, please don't hesitate to reach out. Team DirectAxis
Best regards,
DirectAxis's reply06 Aug 2021, 15:11
Official
Hello Juliette, We can confirm that your cellphone number was removed from our marketing list. Please note that due to our scheduling process you may receive one or two more SMSes, but if you do get these, they'll be the very last. If you require our assistance in the future, please don't hesitate to reach out. Team DirectAxis
Best regards,
JL
Juliette L's updateReviewer Update
06 Aug 2021, 15:15THIS IS A LIE. I AM TAKING THIS MATTER FURTHER WITH THE OMBUDSMEN.
JL
Juliette L's update06 Aug 2021, 15:15
Reviewer Update
THIS IS A LIE. I AM TAKING THIS MATTER FURTHER WITH THE OMBUDSMEN.
JL
Juliette L's updateReviewer Update
11 Jan 2023, 09:26THIS NOW ONGOING PATHETIC SITUATION WITH YOUR COMPANY HAS NOW ESCALATED!!!!!!!!!!!!!!!!!!!!! YOU HANDED THIS **** ACCOUNT I SUPPOSEDLY HAVE WITH YOUR PATHETIC COMPANY TO MBD ATTORNEYS WHO ARE NOW SENDING ME NON-STOP SMS'S *******LY FOR AN ACCOUNTI DON'T HAVE WITH YOU!!!!!!!!!!!!!!!!!!!!!!!!!! I WILL BE GOING TO THE OMBUDSMEN TO ESCALATE THIS MATTER FURTHER WITH ******** PRACTICES FROM YOUR COMPANY. THIS IS BEYOND COMPREHENSION HOW A SIMPLE MATTER COULD NOT BE RESOLVED FROM YOUR SIDE.
JL
Juliette L's update11 Jan 2023, 09:26
Reviewer Update
THIS NOW ONGOING PATHETIC SITUATION WITH YOUR COMPANY HAS NOW ESCALATED!!!!!!!!!!!!!!!!!!!!! YOU HANDED THIS **** ACCOUNT I SUPPOSEDLY HAVE WITH YOUR PATHETIC COMPANY TO MBD ATTORNEYS WHO ARE NOW SENDING ME NON-STOP SMS'S *******LY FOR AN ACCOUNTI DON'T HAVE WITH YOU!!!!!!!!!!!!!!!!!!!!!!!!!! I WILL BE GOING TO THE OMBUDSMEN TO ESCALATE THIS MATTER FURTHER WITH ******** PRACTICES FROM YOUR COMPANY. THIS IS BEYOND COMPREHENSION HOW A SIMPLE MATTER COULD NOT BE RESOLVED FROM YOUR SIDE.
JL
Juliette L's updateReviewer Update
11 Jan 2023, 11:24I spoke to one of your consultants this morning now and apparently this Mr. Filander is DECEASED whom account this supposedly belongs too and I am being harassed for!! I spoke with the CREDIT OMBUDSMAN this morning too to escalate this issue as I cannot believe you had the cheek to hand this account over to MBD Attorneys after speaking endlessly with your customer service departments regarding this issue which has still not been resolved after going on FOUR YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JL
Juliette L's update11 Jan 2023, 11:24
Reviewer Update
I spoke to one of your consultants this morning now and apparently this Mr. Filander is DECEASED whom account this supposedly belongs too and I am being harassed for!! I spoke with the CREDIT OMBUDSMAN this morning too to escalate this issue as I cannot believe you had the cheek to hand this account over to MBD Attorneys after speaking endlessly with your customer service departments regarding this issue which has still not been resolved after going on FOUR YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!