Incorrect deduction date - 4TH TIME!!!

I wrote to Direct Axis Customer Service on Monday 30 March regarding yet another deduction from my account before the agreed installment due date on my contract as it appears as EDO UNSUCCESFFULL COLLECTION in capital letters on my account WHILST I am applying for my Bond. I was since informed by my bond originator that this is the reason that my bond will not go through. I copied the section from my contract CLEARLY STATING that \With the exception of December