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NM
Nicolaas M

1 reviews | Active since Jan 2013

22 Sept 2017, 08:05

Incorrect debit order date

Good day

I just would like to know what are your debit order policy, as I recall when I took out my personal loan with you, you ask about the date of my salary, which I said it is the 25th of each month. now why would you go and set the debit order on the 22nd??? is it because its a long weekend? What if there were no money available? All you care about is the money you make and your interest rate is ridiculous high. I accept it that why as my child needed medical care, and had no choice

This is just not on, and think I have to apply for another personal loan and settle your balance, and then never business with you again.

Jaco Mouton

0
Replies (10)
DirectAxis
DirectAxis's reply22 Sept 2017, 09:31
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply22 Sept 2017, 12:29
Official

Hello, we have looked into the matter and found as follows as per your Credit Agreement:

"Monthly instalments of R796.86 will be deducted by debit order on your salary date of 25 of every month. If that date falls on a weekend or public holiday, the deduction will be made on the last business day before that date. "

We trust that you will find this in order.

Team DirectAxis

Best regards,

NM
Nicolaas M's update22 Sept 2017, 12:39
Reviewer Update
But my salary does not get paid earlier if there is a holiday involved. And can guarantee that there would have been extra charges involved should there not been funds available. and for the record, your agent did not notify me of this during the application process.
DirectAxis
DirectAxis's reply22 Sept 2017, 13:38
Official

Thanks for the feedback. We will listen to the call recording and revert back to you.

Best regards,

DirectAxis
DirectAxis's reply29 Sept 2017, 09:36
Official

Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please provide us with a convenient time to call you or if you’d prefer email us at ***.

Best regards,

DirectAxis
DirectAxis's reply02 Oct 2017, 09:33
Official

Hello, it’s proving difficult to reach you. Please let us know should you still require our assistance.

Best regards,

NM
Nicolaas M's update02 Oct 2017, 10:10
Reviewer Update
Good morning My child was in hospital again last week, apologies for missing your call, busy week that past, you can give me a call round 12h30.
DirectAxis
DirectAxis's reply02 Oct 2017, 10:27
Official

Hello, thanks for the feedback. We will do so. All of the best, Jaco.

Best regards,

DirectAxis
DirectAxis's reply05 Oct 2017, 09:31
Official

We were informed that a member from our Customer Care Department was in touch with you in an attempt to resolve the matter.

Best regards,

DirectAxis
DirectAxis's reply11 Oct 2017, 11:53
Official

Hello, we are able to confirm that a member from our Customer Care Department was in touch with you. Team DirectAxis

Best regards,