cS
candice S
1 reviews | Active since Sept 2012
26 Feb 2021, 04:38
INCORRECT DEBIT ORDER DATE.
MY MONTHLY REPAYMENT DEBIT ORDER IS SET FOR THE 1ST OF EVERY MONTH SO PLEASE EXPLAIN TO ME WHY YOU COLLECTED MY INSTALMENT TODAY ON THE 26TH FEB 2021?
I HAVE NOT EVEN GOTTEN MY SALARY YET, WHAT IF THERE WAS NO MONEY IN MY ACCOUNT!!!!!! YOU PEOPLE CANNOT JUST DO WHATEVER THE HELL YOU WANT WITH SOMEONE'S BANKING DETAILS. THIS IS REALLY A ****TY THING FOR YOU TO HAVE DONE AND COMPLETELY AGAINST THE LAW! I SHOULD ACTUALLY TAKE THIS FURTHER LEGALLY! YOU LENDING INSTITUTIONS THINK THAT YOU HAVE THE RIGHT TO JUST TAKE WHENEVER YOU WANT AND THAT IS NOT THE CASE. WE CONTRACTUALLY AGREED ON A DEBIT ORDER OF THE 1ST OF THE MONTH.TODAY IS NOT THE 1ST! YOU HAVE THEREFORE BROKEN THAT AGREEMENT.
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DirectAxis's replyOfficial
26 Feb 2021, 11:00Hello Candice, Thank you for reaching out to us. Apologies for the unpleasant experience you have experienced with our debit order process. As per your credit agreement you have given permission for your debit order to be collected every month on the 29th or on the last working day prior to that. This month we end on the 28th which means your account will be affected with an early debit. Should your require to speak to a consultant to take you through your credit agreement and maybe adjust your debit order date please let us know. Team DirectAxis
DirectAxis's reply26 Feb 2021, 11:00
Official
Hello Candice, Thank you for reaching out to us. Apologies for the unpleasant experience you have experienced with our debit order process. As per your credit agreement you have given permission for your debit order to be collected every month on the 29th or on the last working day prior to that. This month we end on the 28th which means your account will be affected with an early debit. Should your require to speak to a consultant to take you through your credit agreement and maybe adjust your debit order date please let us know. Team DirectAxis