Incorrect debit Order

I so much expecedt Direct Axis to be accurate and thorough when it comes to billing system.<br> I have a personal loan with Direct Axis that i am currently paying, they debited my account correctly but to my amazement they also debited someone else's account (***) on my bank account with an amount of R1772.57. This kind of mistake is not proffessional and costly especially now that i have other debit orders that needs to go through my account today of which i have to pay an extra R50 for each debit orders that bounces.<br> <br> Can somebody please help,since the Direct Axis customer care line consultants are all experiencing a high volume of calls.<br> Kind Regards<br> Xolisile