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Palesa M
1 reviews | Active since Jun 2014
08 Jan 2021, 14:46
INCORRECT AMOUNTS AND HORRIBLE CUSTOMER SERVICE
I HAVE BEEN STRUGGLING TO GET HOLD OF THIS PEOPLE AND SETTLE MY ACCOUNT WITH THEM, I GET NO JOY :( IF YOU GET THROUGH THE CONSULTANT DROP THE CALL OR THEY GO ON MUTE...... THIS HAS BEEN GOING ON FOR SOMETIME NOW
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
08 Jan 2021, 15:50Hello Paelsa, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience you have received from us. It is not the type of service we aim to provide our customers, we care about our customers and work extremely hard to assist them as efficiently as possible. We have escalated your query to our Customer Care Team so that they can look into the matter and provide you with a courtesy call so that you can be assisted. Please send us a private reply with the contact number you were using when trying to reach us so that we can flag it with the relevant department. Team DirectAxis
DirectAxis's reply08 Jan 2021, 15:50
Official
Hello Paelsa, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience you have received from us. It is not the type of service we aim to provide our customers, we care about our customers and work extremely hard to assist them as efficiently as possible. We have escalated your query to our Customer Care Team so that they can look into the matter and provide you with a courtesy call so that you can be assisted. Please send us a private reply with the contact number you were using when trying to reach us so that we can flag it with the relevant department. Team DirectAxis
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Palesa M's updateReviewer Update
12 Jan 2021, 09:44@Directaxis do you guys even have people who in your team? I still haven't been contacted.... WHAT IS REALLY THE PROBLEM HERE? OR you just ********?
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Palesa M's update12 Jan 2021, 09:44
Reviewer Update
@Directaxis do you guys even have people who in your team? I still haven't been contacted.... WHAT IS REALLY THE PROBLEM HERE? OR you just ********?
DirectAxis's replyOfficial
12 Jan 2021, 11:12Hello Palesa, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your query resolved. We have re-escalated the matter to our Management Team so that your query can be prioritised. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply12 Jan 2021, 11:12
Official
Hello Palesa, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your query resolved. We have re-escalated the matter to our Management Team so that your query can be prioritised. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's replyOfficial
14 Jan 2021, 08:44Hello Palesa, We are able to confirm that your query has been resolved. A detailed statement was emailed to you as per your request. Please confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply14 Jan 2021, 08:44
Official
Hello Palesa, We are able to confirm that your query has been resolved. A detailed statement was emailed to you as per your request. Please confirm receipt when you receive it. Team DirectAxis
DirectAxis's replyOfficial
14 Jan 2021, 11:41Hello Palesa, We apologise for the delay, they have re-sent the statement to the correct email address. Please confirm receipt. Team DirectAxis
DirectAxis's reply14 Jan 2021, 11:41
Official
Hello Palesa, We apologise for the delay, they have re-sent the statement to the correct email address. Please confirm receipt. Team DirectAxis
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Palesa M's updateReviewer Update
03 Feb 2021, 13:58I am still awaiting for the statement from direct axis. This is really disappointing.
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Palesa M's update03 Feb 2021, 13:58
Reviewer Update
I am still awaiting for the statement from direct axis. This is really disappointing.
DirectAxis's replyOfficial
03 Feb 2021, 16:34Hello Palesa, Our Recoveries Team has confirmed that they have been in touch with you and everything has been sorted. Please let us know should you need any further assistance. Team DirectAxis
DirectAxis's reply03 Feb 2021, 16:34
Official
Hello Palesa, Our Recoveries Team has confirmed that they have been in touch with you and everything has been sorted. Please let us know should you need any further assistance. Team DirectAxis