Incorrect Advice

I called end of November to change my debit date for the 15th December ONLY as I got paid earlier. The consultant told me that I need to call in January again to change my debit date back to the 23rd as per previous months.

So I called Direct Axis now and waited over half an hour to be told I can only change the debit date once every 6 months? 1. Why was I not informed of this when I called end of November? 2. What kind off rule is this? Surely Direct Axis is forward thinking and have the tools to change debit date when their customer requires them to?

So what is going to happen now? I DO NOTY HAVE MONEY TO PAY MY ACCOUNT ON THE 15TH OF EVERYMONTH. IF ANYTHING NEGATIVE HAPPENS TO MY NAME DUE TO THIS I WILL BE TAKING THIS UP WITH THE OMBUDSMAN!

I DO NOT WANT TO HEAR THERE IS NOTHING YOU CAN DO AS YOU NOW CREATED THIS MESS! ALL MY CALLS ARE RECORDED AND I CAN SEND YOU THE CALL WHERE THE AGENT DID NOT ADVISE ME CORRECTLY!!!!