HR
Heinrich R
1 reviews | Active since Jul 2011
26 May 2016, 22:29
Incorrect Account Status
<p>I had a loan with DA, which I settled around the 8th of June 2015. I found out on the 25th of May 2016, that my credit record still reflects the account open and owing. When I contacted them, their records reflect that I am still owing. I spoke to a lady name ***nor who advised she would contact someone to assist her and that she would email to advise if I needed to get a proof of payment, or not. She would get back to me whether she has received assistance or not, by COB on 26 May 2016. I am writing this after midnight and have still not received any comms. This is adversely affecting my credit record, but I have settled the account a year ago. Now I am the one having to run around, when DA has not updated their records properly. So they have my account in bad standing, but have also not bothered communicating with me re that either??</p>
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
27 May 2016, 05:45Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply27 May 2016, 05:45
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
30 May 2016, 12:56Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply30 May 2016, 12:56
Official
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,