DE
Dee E

1 reviews | Active since Nov 2018

23 Sept 2020, 14:48

***********, with no way to contact them at all.

I don't understand how it's possible that not only do they not answer emails, but now they won't even take calls. As in, they have a voice message telling you that they will not be taking your calls. Then hang up. Not so much as a, this is what to do to get your issue seen to. This is the second time that have made me pay double my fees and they stillr refuse to remove the debit order they put on my account without my permission. They are as *********** as Telkom when it comes to fixing their mistakes.

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Replies (1)
DirectAxis
DirectAxis's reply25 Sept 2020, 09:00
Official
Hello Dee,  We’ve have received your review.  We’re sorry about the inconvenience caused in trying to reach us. We care about our customers and our primary focus during this time is to act responsibly towards them.  We’ll escalate your query onto our support team and have them contact you to clear things up.  Team DirectAxis