JM
Julena M
1 reviews | Active since Apr 2010
08 Jun 2021, 12:06
*********** STAFF MEMBERS
I have a problem with Direct Axics. Since last month I have been battling to get my settlement letter. When I call the Call centre there is not joy. I have being transfered from one stupid consultant to another. They don't respond, they cut you off and promise to call back. Which they never do.
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DirectAxis's replyOfficial
08 Jun 2021, 14:25Hello Julena, Thank you for reaching out to us. Please accept our humble apologies for the delay in providing you with a settlement letter. We are currently experiencing technical issues and are in the process of having it resolved. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you in due course. Team DirectAxis
DirectAxis's reply08 Jun 2021, 14:25
Official
Hello Julena, Thank you for reaching out to us. Please accept our humble apologies for the delay in providing you with a settlement letter. We are currently experiencing technical issues and are in the process of having it resolved. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you in due course. Team DirectAxis