*********** staff at Direct Axis

I was approved for a payment holiday on the 20th April 2020, however my debit still went through on the 30th April 2020 after inquiring about this I was told that a refund will be given to me....I’m still waiting now I’m stuck with other debit orders because these *********** people that work for Direct Axis didn’t do their jobs correctly and are blaming this pandemic, how come the pandemic didn’t affect Absa bank with their payment holiday given to me.