*********** Staff and Service

Good Day

Can I get some assistance? My wife had account that was settled on the 27 February 2019 at 05:40am.

I have recorded all conversations as call center staff are not willing to give their full details ( Name and surname ) for me to follow up......why in a financial Company are they not Identifying themselves?

The complain is, we asked for a settlement letter. We even spoke to a team leader called Mrs Adams......she would have followed up on the 27th of February 2019 and communicated back to us.

The last person we spoke to, said the money reflects in their account 'Direct Axis Account (recorded). But they can only assist if they receive the proof of payment, which we send.......according to her it is a mail system that can only be verified within 10 working days....... I ask the question if they will deduct another debit at the end of March even when she confirmed the settlement reflects...she can not guarantee us that it will not happen........she confirmed the money reflect on Direct Axis side.....

Please respond as a matter of urgency to avoid me taking this recording and info to a legal level and proper media( News papers and social Media)