*********** staff and managers

This is one organization that has the most tedious and lengthy processes. The ID number that you enter on the telephone prompt is useless as they still ask you to provide it all over again instead of confirming. Their telephone lines cut off all the time and their staff don't call back. When you call back they are unable to trace your call and they end up repeating their script that takes no less than 2 hours. The script is being read of a paper and whoever is reading it do not necessarily understand what they are reading. Their staff members are the most unprofessional and ***********, I have called twice and their phone cuts. Once the phone cuts you go through the same process that you were an hour through to 2 hours of repeating where you started.