IJ
Ignatius J
1 reviews | Active since Jan 2014
22 Dec 2021, 10:47
*********** service, from DirectAxis Sanlam Personal loan.
I settled a personal loan on 13 December 2021, send the proof of payment. Requested the paid-up letter. The next debit order was taken off. Phoned the call center. Said that they will request a refund. Phoned on 20 December. The request for the refund was not logged in, no paid-up letter was received. Phoned on 22 December 2021, call enter agent disconnected me without attending to my query. My advice is, make sure before you do business with a business that has a bad reputation. I would never deal with them again.
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DirectAxis's replyOfficial
22 Dec 2021, 11:41Hello Ignatius, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply22 Dec 2021, 11:41
Official
Hello Ignatius, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis