*********** consultants, Rude on the phone, They will transfer your call left right & centre. Others even hung up on me.

I have a loan with DirectAxis, everything was going well until I got retrenched as our company went into business rescue. I was struggling to make “FULL” payments, but I was still paying until I realised that the loan has a protection plan that I’ve been paying for all along.

NO ONE from DirectAxis made me aware of this protection plan when I made them aware of my situation, instead all they ever do is call me every month telling me about arrears.

Also when I tried to claim this protection plan in may 2022, I was told the claim isn’t successful due to the fact that I got retrenched before the probation period. However I was still making payments to DirectAxis and this plan even after my retrenchment.😔

I got retrenched last year September and only tried to claim in may🤧 with that being said, I understand the probation period and how it works, BUT seeing that it’s now NOVEMBER, I’m still unemployed & still struggling to make full payments & still paying for this protection plan that’s not protecting me, so what must happen?