*********** CLAIMS DEPARTMENT

I Have had a few accounts with Direct Axis settled in full and Direct Axis owes me a refund on my Debit orders for September & October for four accounts. Since the 7th of November i have been calling them to assist with the refund and to ensure the four debit orders is cancelled. Everyday they tell me that the refunds have been processed and that i will receive the money in my account by the next day.

Since then till now, this is still not resolved with their *********** claims department. On Saturday they refunded 2 accounts but still owe me for another 2 accounts. They Also assured me that the debit order for my Sanlam account with them was cancelled but this morning i was still debited for this despite speaking to their claims department almost everyday and everyday they assured me that all debit orders was cancelled and that all refunds have been processed.

The staff in claims have continuously been bull ****ting me on a daily basis and are extremely ***********. On many occasions when i called in to do a follow up, theY have staff that justs transfers you to irrelevant people without listening to what you require and then you have to call in again.

Please, assist me with urgent feedback on the refunds owed to me, as it is proving impossible to deal with your *********** staff in your claims department.