***********. CAN'T GET A SINGLE THING RIGHT

<p>This company uses tricks and shenanigans to charge additional interest. I have asked for my debit order date to be changed twice and yesterday I got an SMS to say that my account is in arrears when I had specifically asked for it to be debited on the 25th as I had changed jobs and my payment date had changed. I have never missed a payment but the last time I called to ask them to debit my account immediately I was told that I will be charged interest of over R200. I asked how that was fair as I had specifically said that I get paid on the 25th and not the 21st?! Further to that, they failed to debit my account again according to the date I asked for (which has always had funds) and a month later they say they will debit me on the 23rd of this month with interest for the arrears! I have always fully cooperated and made sure my account is up to date hence I contacted them to let them know my payment date had changed. So far no one has been able to tell me why I was not debited last month but I can guess it had something to do with them making extra money off penalising me for their *********** staff. Not to mention the negative effect that this would have on my credit record. Definitely taking this to the ombudsman.</p>