***********, annoying and frustrating to name a few

I am irritated by DirectAxis and their *********** and it now costing me money. I have been trying to get a settlement letter from DirectAxis since mid November with no response or feedback. I called several times and often got cut off when I finally spoke to a consulted was promised the letter will be sent but still nothing. I even went and posted on their Facebook page several times after which I was sent the wrong figures few days after posting. I reverted back to them to advised them that the figures were not accurate but still didn't get any feedback. On the 25th my normal debut order to them went through off which I reversed because I wanted them to contact to resolve my matter. Now they finally called me yesterday, spoke to a collections consultant who gave me a settlement quote which now was higher as it included the costs including all the days that I have been trying to get the settlement. Why must I pay for their ***********. I would have settled this loan mid November but because I couldn't get through to them the costs have escalated. I advised the lady that she must escalate my matter and tell them I need a discount which is actually not a discount as they will have to reverse the costs to the first time I initially asked for a settlement which is what I was supposed to pay anyway. Today again I am getting the call from another consultant busy telling me to make an arrangement to pay my arrears. I do not want any arrangements as I want to settle and close this loan. This shows how *********** and frustrating DirectAxis is because they should be a note telling a consultant that my matter has been escalated and awaiting attendance by Supervisor.