FM
Fareed M
1 reviews | Active since May 2020
08 May 2020, 09:11
*********** and no relief help
I am getting sent from pillar to post requesting covid 19 relief assistance. My loan is with wesbank and from 6 april been unsuccessful in getting any assistance. Payments still getting processed and to contact anybody is almost impossible to get hold off. I wish i never had to deal with them
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Replies (2)
DirectAxis's replyOfficial
08 May 2020, 10:09 Hello Fareed
We have received your review.
Apologies, this isn't the experience we aim to provide. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we are doing our very best for all our customers.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we are doing our very best for all our customers.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
DirectAxis's reply08 May 2020, 10:09
Official
Hello Fareed
We have received your review.
Apologies, this isn't the experience we aim to provide. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we are doing our very best for all our customers.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we are doing our very best for all our customers.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
FM
Fareed M's updateReviewer Update
14 May 2020, 14:46Still not even a bother to contact me at all. This is disgusting and really frustrating. Countless emails but who cares
FM
Fareed M's update14 May 2020, 14:46
Reviewer Update
Still not even a bother to contact me at all. This is disgusting and really frustrating. Countless emails but who cares