INCOMPETENCE IN DEALING WITH FINANCIAL ISSUES

I settled my loan with Direct Axis, through my bank. My bank paid MORE than my settlement amount.<br> After several emails and telephone calls to Direct Axis, I have to explain the situation EVERY single time.<br> Now my bank account was debited, AGAIN!!. And the call centre absolutely refuses to let me speak to a manager.<br> <br> This is the worst service I could ever have dreamt of, from a Financial Institution.<br> <br> Please assist me in getting my money from these ******!!<br> <br> Thank you