Incompetence

<p>I am desperate to make a loan and I always receive these letters in the post and emails and sms's from DirectAxis and thought let me give it a try. Seems like an effortless way of getting a loan quick and easy. I did everything online within minutes. I submitted my documents that they needed and I was very impressed at first with their quick response. Two people from different departments phoned me to ask me their questions and I was sure that I would get my loan quickly. I then had to phone them on Thursday morning to ask whether they have everything that they need. They asked for another bank statement which I sent right away. I had to phone again in the afternoon and they still claimed they haven't received it. I then made piece with the fact that nothing was going to happen before the long weekend. I then phoned again on the Monday morning in a bit of a state and all the people I spoke to assured me that they will get back to me and that I will get my loan, I don't have to worry.</p> <p>I phoned again on Tuesday morning and asked that if I am not going to get the loan, they must please just tell me so that I can apply somewhere else. The lady then assured me that she will personally see to it that it goes to the correct department. Not a few hours later I receive a sms stating that they cannot grant me the loan. </p> <p>No phone call saying ... look whe cannot give you the full amount that you requested, but we can give you whatever amount. Just DirectAxis cannot assist you any further. So I wasted a whole week where I could have gone to the bank and paid half the interest, but I thought this will be effortless and easy. Boy was I wrong. In the end I would have paid back almost double what they are prepared to give, but they are not prepared to help. </p> <p>I would like to say that all the operators I spoke to were very friendly and helpful, but they shouldn't promise things they cannot commit to.</p> <p>I even sent an email to their customer service department on Monday and to date I haven't received a reply.</p>