MR
Maurice R
1 reviews | Active since Dec 2009
10 May 2021, 12:49
Impossible to talk to someone.
To apply for a loan is so quick not even 5 minutes on the phone, to ask a question about your current loan is impossible tried 2 times to call abandoned the call both times after 30 minutes waiting. You have charged me during the covid relieve period escalation to the value of 60% of my original loan????????????? Can someone please call to explain.
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
10 May 2021, 15:35Hello Maurice, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating your feedback to our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,
DirectAxis's reply10 May 2021, 15:35
Official
Hello Maurice, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating your feedback to our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
11 May 2021, 12:32Hello Maurice, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. Thank you. Team DirectAxis
Best regards,
DirectAxis's reply11 May 2021, 12:32
Official
Hello Maurice, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. Thank you. Team DirectAxis
Best regards,
MR
Maurice R's updateReviewer Update
13 May 2021, 11:03Hello, I was in communication on email. Tried phoning back but aborted after 1H42m. Can I please get a settlement letter. I cannot except that my loan was extended by 21 months because I had a relieve period of only 6 months during covid where I was in distress and not able to make payments. Direct axis punished me for Covid and app**** escalation to the value of 60% of my loan. and added 21 months. Please can I get Settlement letter emailed with Banking details secured another loan with far superior rates less monthly instalments and only 60 months. Cannot believe that this sort of actions and "Bullying" is allowed. Will also report to ombudsman. I am paying credit protection and could not use it although Covid left me without my second income.
MR
Maurice R's update13 May 2021, 11:03
Reviewer Update
Hello, I was in communication on email. Tried phoning back but aborted after 1H42m. Can I please get a settlement letter. I cannot except that my loan was extended by 21 months because I had a relieve period of only 6 months during covid where I was in distress and not able to make payments. Direct axis punished me for Covid and app**** escalation to the value of 60% of my loan. and added 21 months. Please can I get Settlement letter emailed with Banking details secured another loan with far superior rates less monthly instalments and only 60 months. Cannot believe that this sort of actions and "Bullying" is allowed. Will also report to ombudsman. I am paying credit protection and could not use it although Covid left me without my second income.
DirectAxis's replyOfficial
13 May 2021, 15:24Hello Maurice,
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Best regards,
DirectAxis's reply13 May 2021, 15:24
Official
Hello Maurice,
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Best regards,
MR
Maurice R's updateReviewer Update
13 May 2021, 15:27Thank you, I have settled my account, got hold of Broker who assisted. Loan is settled
MR
Maurice R's update13 May 2021, 15:27
Reviewer Update
Thank you, I have settled my account, got hold of Broker who assisted. Loan is settled
DirectAxis's replyOfficial
30 Sept 2021, 13:07Hello Maurice,
Thank you so much. Do let us know should you require further assistance.
Team DirectAxis
Thank you so much. Do let us know should you require further assistance.
Team DirectAxis
Best regards,
DirectAxis's reply30 Sept 2021, 13:07
Official
Hello Maurice,
Thank you so much. Do let us know should you require further assistance.
Team DirectAxis
Thank you so much. Do let us know should you require further assistance.
Team DirectAxis
Best regards,