CS
Cathy S
1 reviews | Active since Nov 2014
21 Jun 2019, 15:26
Impossible to speak to someone at Direct Axis about a closed account
I have tried to call for a paid up letter for an account that was closed in 2009, but I keep getting cut off. I have phoned the call centre *** six times and each time was cut off. I have tried the customer care number *** three times and also was cut off. This is unacceptable. I managed to speak to 2 people who transferred me to different departments but each time i went on hold I got cut off again. All these calls were placed today, 21 June 2019. I am entitled to a paid up letter and need it urgently.
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Replies (3)
DirectAxis's replyOfficial
21 Jun 2019, 15:50Hello, thank you for letting us know. Please send us a private reply with either your loan account or ID number. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply21 Jun 2019, 15:50
Official
Hello, thank you for letting us know. Please send us a private reply with either your loan account or ID number. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
CS
Cathy S's updateReviewer Update
03 Jul 2019, 10:01This matter has now been resolved. Thank you.
CS
Cathy S's update03 Jul 2019, 10:01
Reviewer Update
This matter has now been resolved. Thank you.
DirectAxis's replyOfficial
03 Jul 2019, 10:35Hello, we’re pleased that a consultant has been in touch with you, and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.
DirectAxis's reply03 Jul 2019, 10:35
Official
Hello, we’re pleased that a consultant has been in touch with you, and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.