RR
Rookesh R
1 reviews | Active since Feb 2020
03 Dec 2020, 08:20
Impossible to get any customer care to answer
Useless contact centre. No email service available. Have been trying for a week now to update a debit order date. They just keep on transferring me and eventually the call drops. PATHETIC SERVICE!!!!!
Helpful (0)
Replies (8)0
Replies (8)
DirectAxis's replyOfficial
03 Dec 2020, 12:52Hello Rookesh, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us, we understand and acknowledge your frustration. Please know that we care about our customers and strive to deliver excellent service. Please send us a private reply with your ID number and cell phone number so that we can assist you. Team DirectAxis
DirectAxis's reply03 Dec 2020, 12:52
Official
Hello Rookesh, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us, we understand and acknowledge your frustration. Please know that we care about our customers and strive to deliver excellent service. Please send us a private reply with your ID number and cell phone number so that we can assist you. Team DirectAxis
DirectAxis's replyOfficial
14 Dec 2020, 08:29Hello Rookesh, Thanks for sending us your details. We have escalated your request to our Support Teams so that they can contact you and assist you as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply14 Dec 2020, 08:29
Official
Hello Rookesh, Thanks for sending us your details. We have escalated your request to our Support Teams so that they can contact you and assist you as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's replyOfficial
14 Dec 2020, 09:48Hello Rookesh, We have received confirmation from our Collections Team that you have ben assisted and that your query has been resolved. If you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply14 Dec 2020, 09:48
Official
Hello Rookesh, We have received confirmation from our Collections Team that you have ben assisted and that your query has been resolved. If you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
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Rookesh R's updateReviewer Update
31 Dec 2020, 07:34This has NOT BEEN resolved. Your consultant promised that no debit will go off on the 15th and an email confirming such will be sent to me. Guess what, never received any email and the debit bounced as well......****** ***********!!!!.... I said I will be paid on the 22nd and thats when the debit should be deducted...is your workforce unable to comprehend a simple instruction????
I now have a negative rating with my bank and was charged R300 for unpaid debits... Direct Axis is USELESS and and bunch of *********** CLOWNS
I now have a negative rating with my bank and was charged R300 for unpaid debits... Direct Axis is USELESS and and bunch of *********** CLOWNS
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Rookesh R's update31 Dec 2020, 07:34
Reviewer Update
This has NOT BEEN resolved. Your consultant promised that no debit will go off on the 15th and an email confirming such will be sent to me. Guess what, never received any email and the debit bounced as well......****** ***********!!!!.... I said I will be paid on the 22nd and thats when the debit should be deducted...is your workforce unable to comprehend a simple instruction????
I now have a negative rating with my bank and was charged R300 for unpaid debits... Direct Axis is USELESS and and bunch of *********** CLOWNS
I now have a negative rating with my bank and was charged R300 for unpaid debits... Direct Axis is USELESS and and bunch of *********** CLOWNS
DirectAxis's replyOfficial
31 Dec 2020, 08:28Hello Rookesh, Thanks for responding to us. Please accept our humble apologies for the difficulties you’ve been experiencing, we understand your frustration and we will ensure that we get to the bottom of this and resolve the issue. This is not the type of service we aim to provide our customers. We have re-escalated the matter to our Collections Team so that they can urgently assist you. Team DirectAxis
DirectAxis's reply31 Dec 2020, 08:28
Official
Hello Rookesh, Thanks for responding to us. Please accept our humble apologies for the difficulties you’ve been experiencing, we understand your frustration and we will ensure that we get to the bottom of this and resolve the issue. This is not the type of service we aim to provide our customers. We have re-escalated the matter to our Collections Team so that they can urgently assist you. Team DirectAxis
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Rookesh R's updateReviewer Update
20 Jan 2021, 12:02Still no feedback!!!!!
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Rookesh R's update20 Jan 2021, 12:02
Reviewer Update
Still no feedback!!!!!
DirectAxis's replyOfficial
20 Jan 2021, 12:42Hello Rookesh, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have asked our Collections Department’s leadership team to prioritise your feedback. We will let you know as soon as everything is sorted. Team DirectAxis
DirectAxis's reply20 Jan 2021, 12:42
Official
Hello Rookesh, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have asked our Collections Department’s leadership team to prioritise your feedback. We will let you know as soon as everything is sorted. Team DirectAxis
DirectAxis's replyOfficial
20 Jan 2021, 14:45Hello Rookesh, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have asked the leadership in our Collections Department to prioritise your feedback. We will let you know as soon as everything is sorted. Team DirectAxis
DirectAxis's reply20 Jan 2021, 14:45
Official
Hello Rookesh, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have asked the leadership in our Collections Department to prioritise your feedback. We will let you know as soon as everything is sorted. Team DirectAxis