kK
katlegoletsoalo K
1 reviews | Active since Oct 2016
20 Dec 2020, 19:02
I’m tired of this company! Awful service
I asked the company to change my bank details, they took their time to do so and debited in the wrong account. I then wrote a complaint here, they called and changed my bank details and said the debit order will go off my new bank details. On the 15th they debited the wrong bank account ONCD AGAIN!!! Bouncing debit order fees are going off on this wrong account they debiting... what will it take for this to get resolved cause I’m tired of going back and forth with this???
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Replies (2)
DirectAxis's replyOfficial
21 Dec 2020, 10:42Hello Mary-Jane,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration. Our customers are important to us and we strive to put them at the center of everything that we do.
We have escalated your request to our Customer Care Team as of high importance so that they can urgently assist you.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply21 Dec 2020, 10:42
Official
Hello Mary-Jane,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration. Our customers are important to us and we strive to put them at the center of everything that we do.
We have escalated your request to our Customer Care Team as of high importance so that they can urgently assist you.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's replyOfficial
23 Dec 2020, 11:25Hello Mary-Jane,
We are happy to confirm that your banking details have been updated.
If you need further assistance do not hesitate to reach out to us.
Team DirectAxis
DirectAxis's reply23 Dec 2020, 11:25
Official
Hello Mary-Jane,
We are happy to confirm that your banking details have been updated.
If you need further assistance do not hesitate to reach out to us.
Team DirectAxis