IM GOING TO PAY IS ACCOUNT TILL I DIE

my name is matlhodi phala,my father Kenneth buti phala's account was handed over to vvm attorneys because he was retrenched in 2011.on the 01 march 2015 I phone direct axis to get a settlement discount and was advised that the account was handed over and was given the contact number of the attorney's I phoned vvm and spoke to Boitumelo Modise and he requested a settlement discount for from the supervisor Dimakatso and I paid R11200 if not mistaken and requested a paid up letter that they are refusing, it is 8 months know.in August a got a call from a different company requesting payment and I advised them that it was paid. I phone vvm requesting a paid up letter but the service is bad, I first spoke to the rude team leader Dimakatso who asked who gave me her contact details and the account will be forward to the right department since August I am not assisted by Michael. no feedback from vvm till today and the other attorneys are buzzy phoning me for payment. All I need is direct axis to sort this mess out and sick and tired with vvm and they *********** staff. Michael is the worse don't think he knows what he is doing.