Illiteracy of Staff

Item: DirectAxis
Rating: 1
Author: Leeds S

Illiteracy of staff. Cannot understand the request of clients but only call as illiterates. Employ Foreigners for better services to clients

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Replies (1)

DirectAxis's replyOfficial

08 Jun 2021, 12:25

Hello Rajesh,

Thank you for reaching out to us.

We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.

We have escalated the matter to our Accounts Team and a consultant will be in contact with you.

Team DirectAxis

DirectAxis's reply08 Jun 2021, 12:25

Official

Hello Rajesh,

Thank you for reaching out to us.

We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.

We have escalated the matter to our Accounts Team and a consultant will be in contact with you.

Team DirectAxis