*******LY DEBITED TWICE!!!!

Item: DirectAxis
Rating: 1

My account has been debited *******ly by you twice, I've been struggling to get a simple settlement amount for almost a month. Your agents keep telling me they need to close the old account and then they can give me a settlement balance. I deposit R10 000, instead of allocating it to the loan. It's gets refunded back to my bank account. Then last week Thursday they debit me for the old loan and the new loan. I was told lastweek that this will be resolved within 48 hours. This morning They tell me 5-10 working days. Rest assured I will be reversing this debit order shortly. What an *********** financial service provider. I ask to speak to the supervisor, they put me on hold for more than 10 minutes.

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

01 Feb 2021, 10:35

Hello Miksha, Thanks for reaching out to us. We apologise once again for the inconvenience we have caused, we understand and acknowledge your frustration. We have escalated the matter to our Customer Care support team and a Team Leader will be in touch with you. We will keep you in the loop until everything is sorted. Team DirectAxis

Best regards,

DirectAxis's reply01 Feb 2021, 10:35

Official

Best regards,

's updateReviewer Update

01 Feb 2021, 10:40

This response is unacceptable, this was the same response I received lastweek and nothing was escalated. I have done the work for you and reversed the debit order. Kindly provide me with a settlement balance today.

's update01 Feb 2021, 10:40

Reviewer Update

DirectAxis's replyOfficial

02 Feb 2021, 14:58

Hello Miksha, We are happy to confirm that you have been assisted by one of our Team Leaders and that everything has been sorted. Please let us know should you need any further assistance. Team DirectAxis

Best regards,

DirectAxis's reply02 Feb 2021, 14:58

Official

Best regards,