******* granting of loan

I phoned to enquire how much I could qualify for on the 17th of December 2018.

The agent insisted we complete the full application before he could tell me. Throughout the process I insisted I will not be necessarily taking the offer. I requested the quote be emailed to me, which was never emailed. I never signed anything, or verbally accepted. I also never sent supporting documents or approved DirectAxis to obtain my personal banking transactions.

On Friday 21st I got an SMS that you will proceed with the payout as my application was successful. I then get a notification from FNB that funds have been deposited into my account. After that I got a notification that my documents have been received.

I do not want this contract. I lodged an appeal on Friday, and phoned back on Saturday. Amina who I spoke to advised me that the contracts department will contact me, which they never did. She also advised that I should keep the funds until I speak to them - this should by no means indicate that I want the money.

I will be lodging a complaint with the FAIS Ombudsman. I never proved my identity other than giving 'an' ID Number over the phone, nor did I verbally accept the quote, or supp**** any supporting documents, or authorised that anyone could obtain the my bank statements. This is *******