SR
Shawn R
1 reviews | Active since Oct 2020
08 Oct 2020, 11:00
******* Debits.
I Was debitted 3 times this month after making the payment arrangment for the 01/10/2020. They debitted my account twice on the 01/10/2020 and then they still debitted the arranged payment on the 05/10/2020. I spoke to lady to get this refunded 06/10/2020 and even got a reference number. To date nothing has happened and i cant get through to Direct axis for the past day now.
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Replies (2)
DirectAxis's replyOfficial
08 Oct 2020, 11:59Hello Shawn,
Thanks for reaching out to us.
We apologise for the inconvenience caused, we are experiencing an influx of calls on a daily basis but will ensure that your query is resolved.
We have escalated the matter to our support team and a consultant will be in touch with you as soon as possible.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused, we are experiencing an influx of calls on a daily basis but will ensure that your query is resolved.
We have escalated the matter to our support team and a consultant will be in touch with you as soon as possible.
Team DirectAxis
DirectAxis's reply08 Oct 2020, 11:59
Official
Hello Shawn,
Thanks for reaching out to us.
We apologise for the inconvenience caused, we are experiencing an influx of calls on a daily basis but will ensure that your query is resolved.
We have escalated the matter to our support team and a consultant will be in touch with you as soon as possible.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused, we are experiencing an influx of calls on a daily basis but will ensure that your query is resolved.
We have escalated the matter to our support team and a consultant will be in touch with you as soon as possible.
Team DirectAxis
DirectAxis's replyOfficial
08 Oct 2020, 14:48Hello Shawn,
We are happy to confirm that we have logged for the refund to be paid back into your account.
Please keep us updated and kindly inform us once you have received the payment.
If you need any further assistance do not hesitate to contact us.
Team DirectAxis
We are happy to confirm that we have logged for the refund to be paid back into your account.
Please keep us updated and kindly inform us once you have received the payment.
If you need any further assistance do not hesitate to contact us.
Team DirectAxis
DirectAxis's reply08 Oct 2020, 14:48
Official
Hello Shawn,
We are happy to confirm that we have logged for the refund to be paid back into your account.
Please keep us updated and kindly inform us once you have received the payment.
If you need any further assistance do not hesitate to contact us.
Team DirectAxis
We are happy to confirm that we have logged for the refund to be paid back into your account.
Please keep us updated and kindly inform us once you have received the payment.
If you need any further assistance do not hesitate to contact us.
Team DirectAxis