******* debiting of bank account

Item: DirectAxis
Rating: 1
Author: Robert L

I gave a Sanlam personal loan which is administered by Direct Axis. My payment date is the 25th of the month as this is also payday. This month they took the payment off on the 15th!!! With no prior notification or warning. I now have to wait 24 hours to get my money back. This is completely unacceptable, as well as being *******. You are not allowed to debit someone's account without their prior consent. I gave no such consent to be debited on the 15th. Now I am inconvenienced and am mout of pocket until I get the refund. If I could give 0 stars I would.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

15 Dec 2020, 09:17

Hello Robert,

Thanks for reaching out to us.

Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration.

We have escalated your query to our Collections Department as of high importance so that they can refund your account as soon as possible.

Team DirectAxis

DirectAxis's reply15 Dec 2020, 09:17

Official

Hello Robert,

Thanks for reaching out to us.

Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration.

We have escalated your query to our Collections Department as of high importance so that they can refund your account as soon as possible.

Team DirectAxis

DirectAxis's replyOfficial

17 Dec 2020, 15:02

Hello Robert,

We are pleased to confirm that your refund has been logged and should be paid out to you within 24 hours. Please confirm receipt when you receive it.

Team DirectAxis

DirectAxis's reply17 Dec 2020, 15:02

Official

Hello Robert,

We are pleased to confirm that your refund has been logged and should be paid out to you within 24 hours. Please confirm receipt when you receive it.

Team DirectAxis