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Alicia V

1 reviews | Active since Jul 2011

02 May 2018, 15:56

Ignoring emails and cannot reach by phone

As I'm typing this, I have been on hold listening to annoying music for 18 minutes waiting for someone to answer my call - this after I sent 3 emailed requests (25th April, 30th April, and today 2 May) requesting a settlement letter.

I want to settle my full balance immediately, and you are not responding. Remove me from ALL marketing and communications for future as well. TERRIBLE after service.

0
Replies (6)
DirectAxis
DirectAxis's reply03 May 2018, 08:57
Official

Hello, you'll be pleased to know that all your settlement will be emailed to you within the next 15 minutes. If you have any further queries, please email us at socialmedia@directaxis.co.za. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply03 May 2018, 09:07
Official

We are able to confirm the settlement letter has been sent to you via email. Please confirm receipt there of.

Best regards,

DirectAxis
DirectAxis's reply03 May 2018, 09:07
Official

We are able to confirm the settlement letter has been sent to you via email. Please confirm receipt there of.

Best regards,

DirectAxis
DirectAxis's reply03 May 2018, 09:07
Official

We are able to confirm the settlement letter has been sent to you via email. Please confirm receipt there of.

Best regards,

DirectAxis
DirectAxis's reply08 May 2018, 15:01
Official

You have been unsubscribed from receiving promotions from us, please note that due to our scheduling process, you may receive one or two correspondence but these will be the very last.

Best regards,

DirectAxis
DirectAxis's reply08 May 2018, 15:02
Official

Hello, we’re pleased that everything has been cleared up. Team DirectAxis

Best regards,