I was retrenched in June 2023 this year

I was retrenched in June 2023 this year. I advised the company that i was claiming from account protection, however there were delays with the paperwork for the claim. Even so, Direct Axis keep on trying to debit off my bank account which has no funds resulting in me paying the R360 in return fees every month. Really spiteful, unrelenting behaviour towards customer's!!!! I think they should repay my bank charges. Its the least they can do.