PS
Pierre S
1 reviews | Active since Sept 2020
23 Sept 2020, 14:09
I want to close the account
Been trying to get hold of you on all your available platforms to no avail. Sometimes I am lucky and get a generic automated bull**** reply stating that you will come back to me. I also cant change my contact details as both my email and cell nr changed, as mentioned on all my attempts of contact.
I need a settlement amount to close my account. surly this shouldn't be so difficult.
Regards Pierre Smit
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
23 Sept 2020, 14:37Hello Pierre,
We’ve received your review.
We’re sorry about the inconvenience caused in trying to reach us to close your account.
We will escalate your query to a Team Leader in our support team to assist.
Team DirectAxis
DirectAxis's reply23 Sept 2020, 14:37
Official
Hello Pierre,
We’ve received your review.
We’re sorry about the inconvenience caused in trying to reach us to close your account.
We will escalate your query to a Team Leader in our support team to assist.
Team DirectAxis
PS
Note that this is now a week later and I still couldn't get a settlement letter from you?? On Facebook messenger I got a number to call "***". This guy is absolutely clueless, please listen to the recording of our conversation. the more I am trying to tell him that I need a settlement amount the more he tries to sell me a new loan "***". On Wednesday @ 13:30 I send him my client number, Account number and email number. Eventually on Friday after I had to call again due to zero communication, he told me to send him my Id number. To Date that was the last I hear from him.
Pierre S's updateReviewer Update
29 Sept 2020, 08:43Note that this is now a week later and I still couldn't get a settlement letter from you?? On Facebook messenger I got a number to call "***". This guy is absolutely clueless, please listen to the recording of our conversation. the more I am trying to tell him that I need a settlement amount the more he tries to sell me a new loan "***". On Wednesday @ 13:30 I send him my client number, Account number and email number. Eventually on Friday after I had to call again due to zero communication, he told me to send him my Id number. To Date that was the last I hear from him.
PS
Pierre S's update29 Sept 2020, 08:43
Reviewer Update
Note that this is now a week later and I still couldn't get a settlement letter from you?? On Facebook messenger I got a number to call "***". This guy is absolutely clueless, please listen to the recording of our conversation. the more I am trying to tell him that I need a settlement amount the more he tries to sell me a new loan "***". On Wednesday @ 13:30 I send him my client number, Account number and email number. Eventually on Friday after I had to call again due to zero communication, he told me to send him my Id number. To Date that was the last I hear from him.
PS
Pierre S's updateReviewer Update
14 Oct 2020, 08:09Good Morning
Note that this matter is still not resolved, seems like this is the only platform that I can get hold of DirectAxis. On the 1st of Oct after all the above complaints, I got a call from one of your agents telling me that you are busy with my request and that a lady will phone me on Friday the 2nd of Oct or early the following week, as she is waiting on payment conformation from #Hollard for the month of Aug and Sept. This is now 13 days later with zero feedback.
I have tried my best to get hold of you for the last 2 months, I will now pay what I think is still owed to you and consider this mater finalized.
Note that this matter is still not resolved, seems like this is the only platform that I can get hold of DirectAxis. On the 1st of Oct after all the above complaints, I got a call from one of your agents telling me that you are busy with my request and that a lady will phone me on Friday the 2nd of Oct or early the following week, as she is waiting on payment conformation from #Hollard for the month of Aug and Sept. This is now 13 days later with zero feedback.
I have tried my best to get hold of you for the last 2 months, I will now pay what I think is still owed to you and consider this mater finalized.
PS
Pierre S's update14 Oct 2020, 08:09
Reviewer Update
Good Morning
Note that this matter is still not resolved, seems like this is the only platform that I can get hold of DirectAxis. On the 1st of Oct after all the above complaints, I got a call from one of your agents telling me that you are busy with my request and that a lady will phone me on Friday the 2nd of Oct or early the following week, as she is waiting on payment conformation from #Hollard for the month of Aug and Sept. This is now 13 days later with zero feedback.
I have tried my best to get hold of you for the last 2 months, I will now pay what I think is still owed to you and consider this mater finalized.
Note that this matter is still not resolved, seems like this is the only platform that I can get hold of DirectAxis. On the 1st of Oct after all the above complaints, I got a call from one of your agents telling me that you are busy with my request and that a lady will phone me on Friday the 2nd of Oct or early the following week, as she is waiting on payment conformation from #Hollard for the month of Aug and Sept. This is now 13 days later with zero feedback.
I have tried my best to get hold of you for the last 2 months, I will now pay what I think is still owed to you and consider this mater finalized.