I want my refund

This was sent on the 03 Apr 2020, 15:23:

"Hi Eric We have received your review. Apologies for the unpleasant experience and inconvenience caused. The refund has been logged. We'll keep you in the loop until everything has been taken care of. Team DirectAxis"

I still have not received my refund as mentioned above. What does one have to do in order to get their refund back?

I think if it was the other way around you would be threatening legal actions by now.

Can you please do the right thing.