I WANT MY REFUND!!!!!!

DO NOT EVER TAKE UP A LOAN WITH THEM! They are very quick to assist with taking up a loan, then they are very easily reachable and contact you within minutes... But when it comes to customer service when you need to Settle and close a a loan account then its nearly impossible to get through to anyone!! and the consultants are useless, nobody really able to help with anything. All they can do is flag the query and someone will get back to mE.

I received a settlement letter for my loan and settled the amount within the time given. But then they STILL DEDUCTED a DEBIT ORDER as well. SO I PAID A FULL SETTLEMENT BALANCE PLUS A DEBIT ORDER. I thought i would get an email or some correspondence from them that my loan is settled. I tried calling for 2 weeks and each time it sounded like it went through to a person, bt I cold hear nothing because clearly the call was muted.

Now when i finally get through they tell me there is an amount OWING TO ME and that I must send my FICA (AGAIN as they received my FICA when i opened the loan, but apparently it isnt on the system) I sent my FICA to the EXACT address the consultant gave me. I call a few days later only to be told my FICA was not received and i have to send it AGAIN to a different email addres.. When i asked If i can send it immediately and the consultant can check IF it came through, he says no he cant check. Only in 48 hrs will Someone be able to check.. ARE YOU SERIOUS!!!!!!!!!

I call again today and the consultant tell me she flagged the whatever and someone will contact me within 48hrs..THIS IS A JOKE!!.. Mind you, yesterday someone calls me and says they can help me with the LOAN APPLICATION I MADE (WHAT ARE YOU INSANE!! I NEVER MADE AN APPLICATION I WANT TO CLOSE MY LOAN) AND I NEVER WANT TO DEAL WITH DIRECT AXIS EVER AGAIN>

I WANT MY MONEY THAT IS OWING TO ME!! AND IF I GET DEBITED THIS MONTH AGAIN, THERE WILL BE HELL TO PAY!!