I want confirmation that the account is closed

what one need to do until they get the letter confirming account paid and closed????<br> 1) I called to get the settlement amount and banking details and no one told me i should call after 10 days for the letter i was told to check on the 11th the funds should be cleared which i decided let me give you time to finalise everything and i was told the letter will be sent.<br> 2) I called to verify funds came through it was confirmed <br> 3) today i called to get paid up letter now i'm being told i have to call again next week for what ? i work i do not have time to sit on the phone a hold until someone decide to pick up and i have explain myself again this is totally not acceptable <br> <br> i want a letter as a matter of urgency - i have said it that direct axis service is pathetic - you can nag if a client can be 1 day late to pay account you can call 5 times a day but if its your turn to deliver you cannot that we have to nag you and call you... NEVER i refuse i use my money to call i want the letter that all... Is that too much to ask???<br>