I regret the day I took a loan with Direct Axis

On 20 May I reviewed bad experience I receive from Direct Axis. The following day, someone called me and she promised to resolve my issue. In March/April 2020, I entered into an a agreement with DirectAxis, but on monthly basis Wesbank is deducting the same amount (I am paying Direct Axis) from my bank account and I have to reverse that transaction. I have called Direct Axis on numerous occassions and was referred to Wesbank. When I call Wesbank they refer me back to Direct Axis. My request to DirectAxis is 1. who gave you consent to share my details with Wesbank. 2. send any document I signed with Wesbank 3. I have been requesting statement, since 21 May, to date I still didn't get it