MH
Modi H
1 reviews | Active since Mar 2021
11 Mar 2021, 14:30
I have settled my loan but debit order still runs and loan still reflects as outstanding
Like all the other reviews that I have read. I have also settled my loan 3 weeks ago and gave sent proof of payment. I have not received any acknowledgement of the settlement. The loan still reflects as outstanding and debit orders are still going through my account. I have sent emails almost every day to customer service, no response. Th call centre agents just hang up and the phone goes dead.
Whats concerning is that the service used to be good. This is my third loan with Direct Axis and previously they were quite efficient. But this time around i am very dissappointed with their service.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
11 Mar 2021, 15:12Hello Modi,
Thanks for reaching out to us.
We are extremely sorry to hear you feel that way, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to provide them with excellent service.
We had a look at your account and have escalated your request onto our Escalations Team so that they can log for urgent closure on your account and the refund that is due to you.
We will let you know once everything has been taken care of.
Team DirectAxis
DirectAxis's reply11 Mar 2021, 15:12
Official
Hello Modi,
Thanks for reaching out to us.
We are extremely sorry to hear you feel that way, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to provide them with excellent service.
We had a look at your account and have escalated your request onto our Escalations Team so that they can log for urgent closure on your account and the refund that is due to you.
We will let you know once everything has been taken care of.
Team DirectAxis
MH
Modi H's updateReviewer Update
16 Mar 2021, 05:23Dear Direct Axis Team
Since your response, I received an email from "nonreply escalation" informing me that I should send proof of payment to "customerservices" email which I had done even before I came on Hellopeter. So since that email, I have forwarded the proof of payment 5 times since then including this morning.
And all that I have received from Direct Axis is the following:
" Thank you for your correspondence. One of our consultants will be in contact with you within the next 2 working days, either via email, SMS or telephone".
And nobody calls me or SMS me. I feel so helpless and so let down by Direct Axis. I've even gone as far as going to an FNB branch, we called the Direct Axis line hoping that if the call is coming from FNB they will give better service, but that wasn't the case instead we were put on hold and the phone just went dead as usual.
I am hoping that this matter will be taken seriously as it is affecting my credit scoring and for as long as this loan is appearing as outstanding I can't get a loan anywhere and that includes a study loan, so my studies are put on hold because of Direct Axis
Since your response, I received an email from "nonreply escalation" informing me that I should send proof of payment to "customerservices" email which I had done even before I came on Hellopeter. So since that email, I have forwarded the proof of payment 5 times since then including this morning.
And all that I have received from Direct Axis is the following:
" Thank you for your correspondence. One of our consultants will be in contact with you within the next 2 working days, either via email, SMS or telephone".
And nobody calls me or SMS me. I feel so helpless and so let down by Direct Axis. I've even gone as far as going to an FNB branch, we called the Direct Axis line hoping that if the call is coming from FNB they will give better service, but that wasn't the case instead we were put on hold and the phone just went dead as usual.
I am hoping that this matter will be taken seriously as it is affecting my credit scoring and for as long as this loan is appearing as outstanding I can't get a loan anywhere and that includes a study loan, so my studies are put on hold because of Direct Axis
MH
Modi H's update16 Mar 2021, 05:23
Reviewer Update
Dear Direct Axis Team
Since your response, I received an email from "nonreply escalation" informing me that I should send proof of payment to "customerservices" email which I had done even before I came on Hellopeter. So since that email, I have forwarded the proof of payment 5 times since then including this morning.
And all that I have received from Direct Axis is the following:
" Thank you for your correspondence. One of our consultants will be in contact with you within the next 2 working days, either via email, SMS or telephone".
And nobody calls me or SMS me. I feel so helpless and so let down by Direct Axis. I've even gone as far as going to an FNB branch, we called the Direct Axis line hoping that if the call is coming from FNB they will give better service, but that wasn't the case instead we were put on hold and the phone just went dead as usual.
I am hoping that this matter will be taken seriously as it is affecting my credit scoring and for as long as this loan is appearing as outstanding I can't get a loan anywhere and that includes a study loan, so my studies are put on hold because of Direct Axis
Since your response, I received an email from "nonreply escalation" informing me that I should send proof of payment to "customerservices" email which I had done even before I came on Hellopeter. So since that email, I have forwarded the proof of payment 5 times since then including this morning.
And all that I have received from Direct Axis is the following:
" Thank you for your correspondence. One of our consultants will be in contact with you within the next 2 working days, either via email, SMS or telephone".
And nobody calls me or SMS me. I feel so helpless and so let down by Direct Axis. I've even gone as far as going to an FNB branch, we called the Direct Axis line hoping that if the call is coming from FNB they will give better service, but that wasn't the case instead we were put on hold and the phone just went dead as usual.
I am hoping that this matter will be taken seriously as it is affecting my credit scoring and for as long as this loan is appearing as outstanding I can't get a loan anywhere and that includes a study loan, so my studies are put on hold because of Direct Axis
DirectAxis's replyOfficial
17 Mar 2021, 12:19Hello Modi,
You will be happy to know that your refund has been logged and will be paid out to you within 24 - 48 hours.
Please confirm receipt when you receive it.
Team DirectAxis
You will be happy to know that your refund has been logged and will be paid out to you within 24 - 48 hours.
Please confirm receipt when you receive it.
Team DirectAxis
DirectAxis's reply17 Mar 2021, 12:19
Official
Hello Modi,
You will be happy to know that your refund has been logged and will be paid out to you within 24 - 48 hours.
Please confirm receipt when you receive it.
Team DirectAxis
You will be happy to know that your refund has been logged and will be paid out to you within 24 - 48 hours.
Please confirm receipt when you receive it.
Team DirectAxis
MH
Modi H's updateReviewer Update
26 Mar 2021, 06:07Good morning
Now, my loan has been cleared, but I noticed that a debit order for my settled loan still went through this month. Can you please clear this and pay me a refund.
Now, my loan has been cleared, but I noticed that a debit order for my settled loan still went through this month. Can you please clear this and pay me a refund.
MH
Modi H's update26 Mar 2021, 06:07
Reviewer Update
Good morning
Now, my loan has been cleared, but I noticed that a debit order for my settled loan still went through this month. Can you please clear this and pay me a refund.
Now, my loan has been cleared, but I noticed that a debit order for my settled loan still went through this month. Can you please clear this and pay me a refund.
DirectAxis's replyOfficial
26 Mar 2021, 11:42Hello Modi,
We have received confirmation from our Escalations Team Leader that you have been assisted and that everything is sorted.
Please reach out to us should you have any further questions.
Team DirectAxis
We have received confirmation from our Escalations Team Leader that you have been assisted and that everything is sorted.
Please reach out to us should you have any further questions.
Team DirectAxis
DirectAxis's reply26 Mar 2021, 11:42
Official
Hello Modi,
We have received confirmation from our Escalations Team Leader that you have been assisted and that everything is sorted.
Please reach out to us should you have any further questions.
Team DirectAxis
We have received confirmation from our Escalations Team Leader that you have been assisted and that everything is sorted.
Please reach out to us should you have any further questions.
Team DirectAxis