I have never come across such servicing

Hi

I have been a client of DirectAxis since 2018/2019. When the world shut down in 2020, I lost all communication with DirectAxis. I made various attempts to reach out to them. They stopped sending me statements and whenever I called the client service centre I was not able to get through. To make matters worse, my account was not getting debited which resulted in my account being in arrears. I still continued to attempt and enquire about the settlement amount and payment arrangements but to no avail. Finally in late 2021, I was able to contact the servicing centre. Later I was informed that my account was on a balance of R35 000. I have been paying for the past few months maybe even close to a year but my account is still on R35 000. I called in again and a consultant was very rude and was of no help. The servicing is atrocious. Zero communication and accountability. They have now blacklisted me on something they failed to handle as a ‘reputable’ FSP. Never go into business with DirectAxis.