I desperately need my money back

I have called 8 times trying to get assistance. All i require is my money back. I have spoken to multiple people who keep hanging up on me. I can't believe this. I have never experienced such a horrible service in my life. I accidentally made a payment to direct axis of R5000. My bank advised to call you directly. I don't mind sending proof of payment or anything you require. However no one is giving me an email or even telling me what to send. I can believe the level of zero care from customer services. All i need is assistance in getting my money back. 😭😭😭😭😭😭😭😭😭