I cant get through to customer care

HI. I am trying to get a statement for my Direct plus loan with direct axis. I phone the number on the website for customer care. I have now twice gone through to a consultant that tells me they need to transfer me to customer care and then I am on hold. I eventually put down after 15min. Why have a number on your website if it does not work. Please can you send the statement to my email address on your file. Thank you.