1 reviews | Active since Sept 2016

25 Mar 2025, 07:23

I am unhappy. Why debit me extra when my loan is over?

I used to love DireacAxis despite all the complaints until today. For the remainder of my loan I have been asking them for my account statement to avoid extra debit orders. I wonder what would have happened if they did not send me the latest statement showing R387.27. This morning I woke up to a R1718.74. Guys I finished off the loan. No need to try and suck me more. Your interests are crazy high and I paid up regardless but now you saw the need to debit me extra despite all the statements you have been sending me. I need to pay other things and now my money has gone to pay off a debit order that is finished.

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Replies (1)
DirectAxis
DirectAxis's reply25 Mar 2025, 09:38
Official
 Good day MR ISHMAEL NELUSHI 

Thank you for your review.
 
We're sorry for the inconvenience caused.
 
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
 
Team DirectAxis