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morgan.monique morgan.monique
1 reviews | Active since Mar 2017
27 Aug 2021, 12:25
I AM STILL WAITING FOR MY MONEY!!!!
I am still waiting for my refund and paid up letters...I will be taking it to the ombudsman.
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Replies (2)
DirectAxis's replyOfficial
27 Aug 2021, 15:34 Hello Mo, Thank you for reaching out to us. Please accept our apologies for the delay and inconvenience caused in processing your refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply27 Aug 2021, 15:34
Official
Hello Mo, Thank you for reaching out to us. Please accept our apologies for the delay and inconvenience caused in processing your refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
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morgan.monique morgan.monique's updateReviewer Update
30 Aug 2021, 08:3610 days later NO refund, NO clear information when i call the call centre as to when i will get the money you stole. I have spoken to 9 people since the 20th. Today the 30/08/2021 i spoke to 6 people who transferred me, for me to be told hold the line. I am so angry that not only did you ***** my money but your staff member Chante says i must sent my id copy & proof of res because its a refund... why was i not told on the 1st call. all i want is my money...i have not gotten my settlement letter from sanlam included. NO BODY HAS EVEN CALLED ME not even ONCE...ALL I WANT IS MY MONEY TODAY MARKS 11 DAYS!!!!
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morgan.monique morgan.monique's update30 Aug 2021, 08:36
Reviewer Update
10 days later NO refund, NO clear information when i call the call centre as to when i will get the money you stole. I have spoken to 9 people since the 20th. Today the 30/08/2021 i spoke to 6 people who transferred me, for me to be told hold the line. I am so angry that not only did you ***** my money but your staff member Chante says i must sent my id copy & proof of res because its a refund... why was i not told on the 1st call. all i want is my money...i have not gotten my settlement letter from sanlam included. NO BODY HAS EVEN CALLED ME not even ONCE...ALL I WANT IS MY MONEY TODAY MARKS 11 DAYS!!!!