QK
QUEEN K

1 reviews | Active since Aug 2014

03 Oct 2016, 08:41

I am so disappointed

<p>I app**** for a personal loan at Direct Axis last week Friday, it was approved and they told me that they will get back to me within 24 hours. AM STILL WAITING!</p> <p>I called the entire weekend trying to figure out what the delay is and I had to hold the line for hours, mind you am calling with my airtime. I called again this morning and after holding the line for long I eventually got through and they told me to send my proof of residence and I did. Now I have to wait again for something that I don't even know. I have a question... WILL YOU GIVE ME THE LOAN OR NOT? </p> <p> </p>

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Replies (2)
DirectAxis
DirectAxis's reply03 Oct 2016, 09:03
Official

Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.

Best regards,

DirectAxis
DirectAxis's reply04 Oct 2016, 13:39
Official

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.

Best regards,