AM
Annabelle M
1 reviews | Active since May 2016
02 Feb 2021, 14:39
How rude
The consultant was so rude in manners approach and everything else. Gosh who hired him. I thought the first rand limited group pride themselves in saying if your account is up to date you get a payment break in January so how is direct axis not complying with that but rather send rude consultants to demand money? By demand I mean demand like literally cross question about payment as if they tried for 3 months to get money from you without fail. Bear in mind I have insurance even if I lose my job n can’t pay insurance will cover their bill until I can but noo their collection approach is straight forward rude
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Replies (3)
DirectAxis's replyOfficial
02 Feb 2021, 15:04Hello Annabelle, Thanks for reaching out to us. Please accept our sincerest apologies for the poor service you have experienced from us, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to constantly provide them with excellent service. We have escalated your feedback to our Collections Management Team so that they can urgently deal with the matter. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply02 Feb 2021, 15:04
Official
Hello Annabelle, Thanks for reaching out to us. Please accept our sincerest apologies for the poor service you have experienced from us, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to constantly provide them with excellent service. We have escalated your feedback to our Collections Management Team so that they can urgently deal with the matter. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's replyOfficial
02 Feb 2021, 15:25Hello Annabelle,
One of our Collections Team Leaders confirmed that they have made contact with you and will let you know once everything is sorted. Team DirectAxis
One of our Collections Team Leaders confirmed that they have made contact with you and will let you know once everything is sorted. Team DirectAxis
DirectAxis's reply02 Feb 2021, 15:25
Official
Hello Annabelle,
One of our Collections Team Leaders confirmed that they have made contact with you and will let you know once everything is sorted. Team DirectAxis
One of our Collections Team Leaders confirmed that they have made contact with you and will let you know once everything is sorted. Team DirectAxis
DirectAxis's replyOfficial
04 Feb 2021, 11:12Hello Annabelle, We have received confirmation from our Collections Department that you have been assisted and that everything is sorted. Please do not hesitate to contact us should you have any further questions. Team DirectAxis
DirectAxis's reply04 Feb 2021, 11:12
Official
Hello Annabelle, We have received confirmation from our Collections Department that you have been assisted and that everything is sorted. Please do not hesitate to contact us should you have any further questions. Team DirectAxis