SR
Shireen R
1 reviews | Active since May 2010
19 May 2021, 16:32
Horrific service -just need a settlement letter!
Ridiculous service, I’ve been over an 1.5 hours on phone today being sent to pillar and post with no one able to assist me just the get a settlement letter. I’ve spoken to various agents, one even offered to call me back once she gets a hold of relevant department and she did call back only to put me on hold again and it’s been over 20 minutes already with no help! I’ve been client of theirs for years but this unprofessional behaviour makes me want to settle ASAP and never use them again!
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
19 May 2021, 17:00Hello Shireen, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply19 May 2021, 17:00
Official
Hello Shireen, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
SR
Shireen R's updateReviewer Update
20 May 2021, 12:34I spoke to someone that called me, claiming that an email was sent. I did not receive any e-mail as yet. Just double checked..
SR
Shireen R's update20 May 2021, 12:34
Reviewer Update
I spoke to someone that called me, claiming that an email was sent. I did not receive any e-mail as yet. Just double checked..
SR
Shireen R's updateReviewer Update
20 May 2021, 15:18I have received it, thank you. An instant payment has also been made to your account of settlement amount. I have sent mail to the customerservice e-mail address as per letter as well as the socialmedia e-mail that the settlement letter came from. Please do check that my account is not debited this month so that there won't be any more negative comments on your business moving forward and communications of settlement acknowledged.
I do appreciate that DirectAxis did give me a loan when needed and would like to leave as a good paying customer too. Many thanks, look forward to clearing this matter ASAP.
I do appreciate that DirectAxis did give me a loan when needed and would like to leave as a good paying customer too. Many thanks, look forward to clearing this matter ASAP.
SR
Shireen R's update20 May 2021, 15:18
Reviewer Update
I have received it, thank you. An instant payment has also been made to your account of settlement amount. I have sent mail to the customerservice e-mail address as per letter as well as the socialmedia e-mail that the settlement letter came from. Please do check that my account is not debited this month so that there won't be any more negative comments on your business moving forward and communications of settlement acknowledged.
I do appreciate that DirectAxis did give me a loan when needed and would like to leave as a good paying customer too. Many thanks, look forward to clearing this matter ASAP.
I do appreciate that DirectAxis did give me a loan when needed and would like to leave as a good paying customer too. Many thanks, look forward to clearing this matter ASAP.
SR
Shireen R's updateReviewer Update
25 May 2021, 08:25I have settled account last Thursday , and automated mail says a consultant will get back to you within 2 working days. I have not been contacted yet even though this two working days have passed to acknowledge the settlement. Reading all the negative reviews on Direct Axis here really leaves bad taste in my mouth that people have to go through all this because of bad management of their business. It’s like they don’t care!
SR
Shireen R's update25 May 2021, 08:25
Reviewer Update
I have settled account last Thursday , and automated mail says a consultant will get back to you within 2 working days. I have not been contacted yet even though this two working days have passed to acknowledge the settlement. Reading all the negative reviews on Direct Axis here really leaves bad taste in my mouth that people have to go through all this because of bad management of their business. It’s like they don’t care!
SR
Shireen R's updateReviewer Update
27 May 2021, 11:47I have received it. Many thanks for all your assistance in wrapping this up so quickly. I appreciate it. Many thanks to DirectAxis as well for giving me a loan when I needed it. Have a great day! :-)
SR
Shireen R's update27 May 2021, 11:47
Reviewer Update
I have received it. Many thanks for all your assistance in wrapping this up so quickly. I appreciate it. Many thanks to DirectAxis as well for giving me a loan when I needed it. Have a great day! :-)