1 reviews | Active since Apr 2012
Horrific call centre
<p>I called about six times today requesting a paid up letter on my account. I was first transfered to their legal department, the first consultant I spoke to, took my email address and said she will email me the letter shortly. This never happened, I called again this time I was told they would call me back, this never happened. I kept calling and no one seems to be helpful, I am now hanging and dont know what to do further, highly frustrated and ****ed off. All I need a paid up letter, nothing more is this so difficult?</p>
Hi
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
I am still stuck with no feefback, could you please provide feedback as your promise from yesterday?
Hi
I am still stuck with no feefback, could you please provide feedback as your promise from yesterday?
Hi
We are still in the process of investigating your query as a matter of urgency. We will update you as soon as we have more information.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are still in the process of investigating your query as a matter of urgency. We will update you as soon as we have more information.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that we have emailed you our feedback in regards to your review.
We can confirm that your proof of payment was received however the funds will only reflect within the next 24 - 48 hours.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that we have emailed you our feedback in regards to your review.
We can confirm that your proof of payment was received however the funds will only reflect within the next 24 - 48 hours.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
I have indeed now received feedback on the matter.
Thank you for ensuring that this matter receives the attention it required.
Much appreciated.
Hi
I have indeed now received feedback on the matter.
Thank you for ensuring that this matter receives the attention it required.
Much appreciated.
Hi
We are happy that we were able to assist you.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are happy that we were able to assist you.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team