horrible sevice
<p>I logged a complain on hello peter monday and call direct respond that I send them my new bank account for 5 time this month, Tuesday as attached they said they have processed my refund and latest is 48hours and today is 6 days later and no refund has been made.</p> <p> </p> <p>This communication is done by management team but still failing me as a client.</p>
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Replies (3)
DirectAxis's replyOfficial
26 Nov 2016, 11:03Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team CallDirect
Best regards,
DirectAxis's reply26 Nov 2016, 11:03
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team CallDirect
Best regards,
's updateReviewer Update
26 Nov 2016, 11:36My refund is lot of is not R100 what was the use of sending documents everyday and calling, all you do is investigate and no action or results. I attached proof of your response how did that help?
's update26 Nov 2016, 11:36
Reviewer Update
My refund is lot of is not R100 what was the use of sending documents everyday and calling, all you do is investigate and no action or results. I attached proof of your response how did that help?
DirectAxis's replyOfficial
29 Nov 2016, 10:23Hello, we're able to confirm that the matter was resolved. Thank you for getting in touch! Team CallDirect
Best regards,
DirectAxis's reply29 Nov 2016, 10:23
Official
Hello, we're able to confirm that the matter was resolved. Thank you for getting in touch! Team CallDirect
Best regards,