MS
Mzamo S
1 reviews | Active since Feb 2016
05 Oct 2021, 10:11
HORRIBLE SERVICE!!!!!!!!!!!!MOST USELESS CALL CENTRE/CUSTOMER CARE THERE IS
What a sad experience I have had with this company, all I wanted was t use their Pulse website to check my credit rating and its been such a horrible experience, the details they have on record to verify my information is wrong, when i call their call centre I can put into the que into a continues loop, I've been on hold for a good 40min now and the call keeps looping me then it gets disconnected so that i start the whole process again, definitely wont be doing that again. I would never recommend bothering to use their services. I guess if you are not applying for a loan you are of no use to them.
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Replies (2)
DirectAxis's replyOfficial
05 Oct 2021, 13:19Hello Mzamo, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We require a copy of your proof of residence and a clear copy of your ID, if you’re using the smart card you are required to send a copy of the front and the back. Kindly send the required documents to *** and we’ll gladly update your information. Team DirectAxis
DirectAxis's reply05 Oct 2021, 13:19
Official
Hello Mzamo, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We require a copy of your proof of residence and a clear copy of your ID, if you’re using the smart card you are required to send a copy of the front and the back. Kindly send the required documents to *** and we’ll gladly update your information. Team DirectAxis
MS
Mzamo S's updateReviewer Update
05 Oct 2021, 15:44Thank you for the reply, I have sent through the required information to the provided e-mail
MS
Mzamo S's update05 Oct 2021, 15:44
Reviewer Update
Thank you for the reply, I have sent through the required information to the provided e-mail